Shipping policy

1. Order Processing

• Processing Time
  Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

• Order Cut-off
  Orders placed before 2 PM IST (UTC+5:30) are usually processed the same day. Orders placed after this time will be processed the next business day.

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2. Shipping Methods & Delivery Times

We offer several shipping options based on your location:

*Delivery times are estimates and may vary during peak seasons, unforeseen delays, or remote locations.

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3. Shipping Rates

• Flat-Rate & Weight-Based Shipping
  Rates are calculated at checkout based on total weight and destination.

• Free Shipping
  Qualify for free standard shipping on orders over ₹1,500 within India.

• Restricted Items or Special Services
  Some items may incur additional handling charges (e.g., bulky or fragile items). These will be communicated before shipment.

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4. Order Tracking

• After your order ships, you will receive:

  • A shipping confirmation email with carrier details and tracking number.

  • A tracking link to check delivery status online.

• Please allow 12 hours for tracking to update once your order is dispatched.

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5. International Shipping

• Available to select countries—check the shipping options at checkout.

• Shipping times vary by destination (typically 7–21 business days).

• Import Duties & Taxes
  Buyers are responsible for any customs duties or taxes imposed by their country. We advise contacting your local customs office for details.

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6. Lost or Damaged Packages

• If a package is lost or damaged, please contact us at info@UnifiedVision.store within 5 business days of the stated delivery date.

• We will:

  1. Investigate with the carrier—this may take 7–14 business days.

  2. Offer a replacement or refund, depending on stock and availability.

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7. Order Changes & Cancellations

• Orders can be modified or cancelled within 1 hour of placement, provided they haven't entered the shipping process.

• To modify or cancel, email info@UnifiedVision.store with your order number as soon as possible.

• Once shipped, you’ll need to follow our Return Policy to receive a refund after the item is returned.

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8. Delivery Issues & Customer Responsibility

• Ensure the shipping address is accurate and up-to-date. We cannot be responsible for lost packages due to incorrect addresses.

• Missed deliveries or rerouting requests may incur extra charges from the carrier.

• If a package is returned to us due to customer error (e.g., refusal, incorrect details), a reshipment fee will apply.

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9. Contact Us

Have questions? We’re here to help:

Email: info@UnifiedVision.store
Response Time: 1–2 business days

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10. Updates to This Policy

We may update our shipping policy occasionally. We encourage revisiting this page before placing your order to stay informed.